Our goal is 100% Customer Satisfaction. To this end all products are guaranteed to be free from obvious defects. Glass and crystal products are all imperfect to some degree because of the process of glass manufacturing whether molded or hand-blown. All of our products are hand-etched using the sand carving process and each is unique. The etching is typically based on customer-supplied artwork. As such, we provide either paper or electronic proofs for all customer-supplied artwork. We will not etch any item without final proof approval from the customer. Etched items cannot be returned and no refund is offered if the product matches the customer-approved final proof and product specifications. We will replace your piece or refund your money if the piece does not match the final proof and product specifications.

 

Items damaged in shipment will be replaced without additional charge. Customer is responsible to inspect for damage and notify OrionDK Glass Creations within three business days of delivery.